Flight Delay Compensation Up To 600€ Per Passenger

If you were delayed by three hours or more, EC Regulation 261/2004 entitles you compensation between 250 and 600 Euro. You must have travelled from an EU airport, or through an EU regulated airline to an EU airport. Delay should not be caused due to exceptional circumstances. It should be airline's fault for the inconvenience caused. With our flight delay compensation calculator, you can calculate the amount airlines owes you.

If the airline is responsible for the delay, passengers have the right to claim compensation. The compensation for a flight delay depends on the distance of your flight. For a distance of less than 1,500 km, you are entitled to compensation of up to 250 Euros. If the route distance is between 1,500 and 3,500 kilometers, 400 Euros can be claimed. And over 3,500 kilometers, you can claim up to 600 Euros.

Our step-by-step guide, including our free flight compensation calculator, can help you to get your money back from the airlines. Claim Flights helps passengers enforce their rights and claim compensation from airlines in accordance with EU Regulation 261/2004. As of EU 261 Rule, passengers can demand compensation for delays retrospectively for the last 6 years.

Note: Even after Brexit, EU 261 Rule still applies in UK, until it completely leaves EU, i.e., by March 2019. We will keep you updated on it, but in the meantime no need to worry.

EU Compensation Rules

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Frequently Asked Questions (FAQs)

For delays of more than 3 hours, EC Regulation 261/2004 entitles you to claim compensation of up to 600€.
Flights delayed for three hours or more on arrivals, entitles you to claim compensation up to 600 Euros. Whereas if delay was at the departure airport for more then 3 hours, airlines must offer free of cost meals and refreshments, 2 telephone calls and to send emails or fax.
If you travelled from an EU airport, or with an EU airline to an EU airport, you can ask for compensation, irrespective of the citizenship. You can claim for flights back up to 6 years in UK, and back up to 3 years in Germany, France, Spain, Italy and other EU member states.
You can ask for compensation by filling the required details over our flight delay compensation calculator. To know how our claim process works, you can watch this video
If you were delayed on arrival for more than 3 hours, you're entitled to compensation of up to 600€ under EU 261 Rule. Airlines are obligated to pay financial compensation if the delay was caused due to their fault.
You can ask for refund, if your flight was delayed to depart for more than 5 hours and you haven't travelled, irrespective of the reason behind it. You should get the refund in cash, check or through bank transfer within 7 days of the ticket cancellation. While if you choose not to cancel your booking, airlines must offer you free meals and hotel accommodation if stay becomes necessary. Read Further On: Can I Seek Refund For My Delayed Flight?
You can only claim if the duration of delay was at least 3 hours at your final destination (Delay should be at the arrival airport and not at departure airport to claim compensation). Although your flight was excessively delayed, say for 3 hours 10 minutes at departure airport but arrived 2 hours 55 minutes later than the scheduled arrival time, you cannot claim compensation as you are 5 minutes short of time.
If an airline's delays their flights for more than 3 hours, under EU 261 Rule passengers can ask for compensation. To claim compensation for delayed flights, you should have been delayed for more than three hours on arrivals, calculated beyond the scheduled arrival time. You may claim compensation of up to EUR 250 for a distance of less than or equal to 1500 km; EUR 400 for a distance of 1500 km to 3500 km and EUR 600 for a distance of more than 3500 km.
Flights often gets delayed due to heavy air traffic, bad weather, technical or mechanical issues, strike, etc. You may be entitled to compensation for delayed flights, when it's the airlines responsibility.
EC Regulation 261/2004, EU regulatory body defines extraordinary circumstances as extreme bad weather, bird strikes, security threats, terrorism attack, political unrest, natural disasters or any other "Act Of God" which is not in control of the airline company. To understand it completely read further on Your rights to claim under extraordinary circumstances

FLIGHT DELAY COMPENSATION CALCULATOR

Am I Eligible To Claim Delayed Flight Compensation?

Airlines usually gives excuses to avoid paying the rightful dues and keep the money by saying "delay was caused due to an exceptional circumstances". So it's always better to understand your rights before asking for compensation.

delayed flight stranded passengers

EU Compensation Claims Eligibility

Following are the conditions when you are eligible for compensation:

  1. Delay should be of 3 hours or more on arrivals
  2. You must have travelled within the EU Member States, or you should have been departed from an EU airport.
  3. You must be booked with an EU registered airline or the airline which follows EU 261 Rule, for the flights departed from Non-EU member state, but arrived into EU member states.
  4. You can go back up to 6 years, that means, flights that had been delayed 6 years ago or less are claimable in UK. While for Germany, Spain, Italy, France and other EU Member States, it's valid for flights back up to 2 to 3 years.

2nd & 3rd points are illustrated using the territory chart and examples below:

Origin & Destinations EU Airline Non-EU Airline
From Inside EU To Inside EU YES YES
From Inside EU To Outside EU YES YES
From Outside EU To Inside EU YES NO
From Outside EU To Outside EU NO NO
Flight Delay Compensation Calculator
E.g., 17.08.2018


What Are Exceptional Circumstances? Can I Claim For Flights Delayed Due To Exceptional Circumstances?

Following are the exceptional circumstances when you are not eligible for compensation:

1. Delay or Cancellations, caused due to an 'Act of God' like Earthquake, volcanic eruption, extreme bad weather, Tsunami, etc.
2. Or due to crew member's strike causing all the flights with other airlines to fly late.
3. Due to unseen technical problems, like a bird hitting the plane engine.
4. And when the destined country is into political unrest.

Table below clarifies when an air passenger is eligible to claim, considering exceptional circumstances (or extraordinary circumstances), under which usually airlines refuses compensation.

STRIKE ACTS OF GOD TECHNICAL PROBLEM
Extraordinary Circumstances (you cannot claim compensation) Strike is considered as an exceptional circumstances which cannot be avoided and thus you cannot claim. Volcanic eruption, Hurricane, Hailstones are Acts of God and you are not entitled for compensation. If happen on broader scale, for example closure of Airport due to technical problem.
Not an Extraordinary Circumstances (you can claim compensation) If the lateness could've been avoided and if other airlines are able to operate during the strike; there may be possibility to claim. You are eligible for compensation if it could have been avoided by the airline, for example by cleaning the runway correctly. If it could be avoided, for example by catching birds at the runway, keeping spare parts.

Note: Strike can only be considered as an extraordinary circumstance when all the flights traveling from that airport are getting affected due to it. If there is a hint that other airlines were able to operate without any issue, then you are eligible for compensation.

Flight Delay Compensation Calculator
E.g., 17.08.2018

How Much Amount Can You Claim?

Delayed Flights Compensation depends upon the number of hours by which the flight was delayed and the distance between departure and arrival airport.

To qualify for compensation the delay must be of at least 3 hours.

The below table will help you out to know the right compensatory amount

Arrival Delay Distance Compensation
Under 2 hours Any Distance No
2 Hours – 59 mins Any distance No
3 Hours or more <= 1500 Km 250€
3 Hours or more 1500 ^ 3500 Km 400€
4 Hours or more* >= 3500 Km 600€

* we had many cases where we got compensation from 3 hours on, but most recent court decisions go for 4 hours.

How To Measure Distance & Time, When Asking For Compensation?

The time is measured from, when the passengers' could leave the plane or the opening of the aircraft door. Some airlines try to excuse by telling the passengers that it's the grounding time or the time when the wheel of the aircraft hit the runway, but that's not true. While, the distance of your travel can be measured using great circle mapper tool. You need to enter the departure airport and arrival airport to know the distance.

Flight Delayed For More Than 5 Hours

If the delay is of more than 5 hours before departure, and you haven't travelled, you can ask for refund of ticket cost, which should be credited within 7 days into your bank or even in form of cash or check.

It's even valid for flight connections (if booked under the same leg).

Additionally an EU air passenger is also eligible for compensation from the airline when they travelled and gets delayed on arrival for more than 3 hours.

Airlines should provide the following free services to its passengers when their flight has been delayed to depart:

1) Snacks and beverages
2) 2 phone calls and Email-access
3) Hotel Accommodation and transport facility between Airport and Hotel, if there's an overnight delay or stay becomes necessary.
4) If the connecting flight is delayed for more than five hours, then a return ticket to the original destination from where passengers' started their journey or an alternate transport facility.

Flight Delay Compensation Calculator
E.g., 17.08.2018

FAQ's on Delayed Flights

You can claim through us with our 3 step approach (1st: Submit your claim by entering your flight number and travel date into our compensation checker tool, proceed with filling the claim form; 2nd: Your case will be researched by our claim experts based on our comprehensive database; 3rd: If your claim is valid; your claim amount will be paid directly into your bank account.) OR you can claim yourself using our free claim letter template.
You can complain directly to the airlines by finding their contact details on their website OR You can choose us for our hassle-free claim procedure, as we do hire claim professionals for your case and get your money back from the airlines. You may contact civil aviation authority caa, read their guide carefully here: http://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-can...
EU Air Passenger Rights "EC Regulation 261/2004" states that if there is a delay of more than 3 hours on arrivals, passengers can seek compensation from the airlines for the inconvenience caused.
You can claim back up to 6 years in United Kingdom (UK), 3 years in Germany, France, Spain and Italy. Say, if you travelled 2 years or 3 years ago and your airline was delayed for more than 3 hours, but you were unaware of your rights, still is the time to claim from the airlines. Just let us know your flight number and date you travelled and we will handle your case and pay back to your bank account directly, if airlines owes money for you. Enter Your Claim Through Our: Flight Compensation Checker Tool
To calculate compensation that you can receive from the airlines, you should keep handy your flight information such as flight number, travel date, reason of delay, passengers' information, scheduled and actual departure and arrival time. You may use our free tool to calculate EU Claims Compensation.
You can check your flight status at the airport. If you wish to check flight status online, you can use Flight Stats Website; they facilitate flights status tracker you just need to enter the airline name (with its IATA code) and your flight number to know the real-time status.
EC Regulation 261/2004 entitles air passengers to receive compensation of 250/400/600 Euros from airlines for delays of more than 3 hours on arrivals. Whereas, if delay was at departure airport for more than 2 hours, airlines must offer you free of cost meals and refreshments for the reasonable waiting time, 2 telephone calls, send emails or fax. For an overnight delay or when the stay becomes necessary, airlines must offer you hotel accommodation.
If your travel distance was up to 1500 km, you are entitled to claim 250 Euros, 400 Euros for distance between 1500 km to 3500 km and 600 Euros for distance over 3500 km.


Am I entitled to compensation for a delayed flight?

Know if you're entitled to receive delayed flight compensation

EC Regulation 261/2004 entitles you to claim compensation up to 600€ for flight delays of more than 3 hours on arrivals, and if the departure was from an EU Airport (with European or Non-European Airline, doesn't matter) OR travelled to an EU Airport with an EU registered airline

Case 1: Flight Arrived Later Than The Scheduled Arrival Time

i. If delay was of 3 hours or more and travel distance was 1500 km or less; you are entitled to receive up to 250€. e.g. for London to Madrid, you can claim up to 250€.

ii. If delay was of 3 hours or more and distance was between 1501 km to 3500 km; you are entitled to receive up to 400€. e.g., for Paris to Istanbul, you can claim up to 400€.

iii. If delay was of 4 hours or more and distance traveled was more than 3500 km; you are entitled to receive up to 600€. e.g., for Frankfurt to Beijing, you can claim up to 600€.

flight arrivals
You're entitled to receive compensation for delayed flights of more than 3 hours

Flights Compensation Based On Distance

Distance Compensation Amount
<= 1500 km 250 Euro
1500 km to 3500 400 Euro
>= 3500 km 600 Euro
FLIGHT DELAY COMPENSATION CALCULATOR

Case 2: Flight Departure Delayed Than The Scheduled Departure Time

i. If delay is of 2 hours or more and distance of your travel is 1500 km or less,
      OR
ii. If delay is of 3 hours or more and distance of your travel is from 1501 km to 3500 km (intra-community flights)
      OR
iii. If delay is of 4 hours or more and the distance of travel is more than 3500 km
Airlines must offer free of cost meals and refreshments for the reasonable waiting time, 2 telephone calls, must allow internet access to send emails or fax.

iv. For the flights delayed more than 5 hours
Airlines must offer reimbursement of full ticket cost within 7 days, if you wish not to travel. If you had connections between flights, you can claim reimbursement for the part of your journey not covered and get return ticket or transport facility to your original destination.

v. If your flight is delayed for the next day or more and the stay becomes necessary
Airlines must offer you hotel accommodation, transport facility for you to take you from airport to hotel and leave you back to the airport.

How Can You Claim Compensation For Your Delayed Flight?

Usually, it's a very easy process when you claim through "Claim Flights" UK based claim firm. You just need to provide your flight number and your date of journey through our Compensation Calculator. Furthermore you need to provide reason behind delay, and within few minutes you can know the amount airlines owes you. If you had any co-passengers travelled with you; you can add their personal information and digitally sign the claim form, so we can claim on behalf of you.

Our 3 Steps Claiming Process

Step 1
Input Claim

Enter Flight Number & Date to check your claim

In less than 3 minutes you will be able to input all necessary data and close the process with a digital signature.

Step 2
Let Us Work

Your case will be researched based on our comprehensive database and our claim expert will put everything in place.

We bring your claim through.

Step 3
Get Paid

Your claim amount will be paid directly into your bank account.

On request we will send you a digital .pdf invoice.

Why Choose "Claim Flights"?

Claim Flights works with "No Win No Fee" policy, which means that passengers' doesn't have to pay any fees to use our service until we settle the claim from the airlines. We have a specialized team in place who have access to all desired information, and who can win it for you.

All you have to do is to provide us the flight details and assign us to claim on behalf of you. We charge less than the other claim companies and have a proven track of record of getting the reimbursement from the airlines for 95% of our customers making them really joyous. Additionally while we are in process of claiming compensation, we make sure that the customers are well aware of exact situation.

How To Know The Claimable Amount For Your Delayed Flight?

Simple, you just need to enter your flight number and date into the FLIGHT DELAY COMPENSATION CALCULATOR, and you can check for free the claimable amount from the airlines.

Flight Delay Compensation Calculator
E.g., 17.08.2018

FAQ's on Cancelled Flights

A cancel flight is if you booked for one flight number (for example BA 234) but you final aircraft has another flight number (for example BA 543). Even if the other flight number departures and arrives at the same time it is a cancel. In general, it is possible to get a compensation on delayed flights from 2 hours on but the amount might be cut by 50% on short delays. The maximum compensation is 600 Euros again for a cancelled flight.
You can use our Cancelled Flight Compensation Calculator to know the amount you can claim for your cancelled flight.
Flight is said to be cancelled, if the flight with which you had booked your ticket doesn't operate on its scheduled date and time. You can claim compensation for cancelled flights if you were not informed by the airlines before 7 days. If you were informed between 7 days to 14 days, the compensation amount gets reduced by 50%. While you cannot claim if you were informed before 14 days.
A re-scheduled flight is a flight which was planned at a specific time, for example, to operate on 5th March 2018 and was re-scheduled to 6th March 2018. The general rule for re-scheduled flights is that if you were informed less than 7 days before of departure of the genuine flight the airline has to pay full compensation, while they can reduce the compensation by 50% if they informed you between 7 to 14 days before and there is no compensation payment if you were informed more than 14 days before.
You are entitled to claim compensation for flight cancellations in accordance with EU Regulation 261/2004; if you were not informed about the cancellation of your flight, 7 days prior to your flight departure date.
You can claim cancellation compensation between 125€ to 600€ based on the re-routed flight delay time in accordance with EC Regulation 261/2004. The general thumb of rule goes as of Delayed Flight Compensation for the cancelled flights which were not intimated 7 days before flight cancellations. While the compensation amount can be reduced up to 50%, if you were intimated before 7 to 14 days.

How To Claim Compensation For Cancelled Flight?

Know If You Can Claim Cancelled Flights Compensation

If you had your flight from an EU Airport (with any airlines European or Non-European) or from a Non-EU airport to EU airport through an EU regulated airline, then you are eligible to claim compensation for flight cancellations up to 600€ in accordance with EC Regulation 261/2004.

Case 1: You were informed about your flight cancellation less than 7 days prior to your flight departure date

  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 1 hour before of scheduled departure time and arrival time was 2 hours later the scheduled arrival time, you can receive compensation of 125€ for a distance of less than or equal to 1500 km. If the delay was for more than 2 hours, you can claim compensation of 250€.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 1 hour before of scheduled departure time and arrival time was 3 hours later the scheduled arrival time, you can receive compensation of 200€ for distance between 1501 km to 3500 km. If the delay was for more than 3 hours, you are entitled to receive compensation of up to 400€.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 1 hour before of scheduled departure time and arrival time was 4 hours later the scheduled arrival time, you can receive compensation of 300€ for the distance more than 3500 km. If the delay was for more than 4 hours, you can claim compensation up to 600 € from the airlines under EU 261/2004 Rule.

Case 2: You were informed about your flight cancellation between 7 to 14 days prior to your flight departure date.

  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 2 hours before of scheduled departure time and arrival time was 2 hours after the scheduled arrival time, you can receive compensation of 125€. If the delay was of more than 4 hours, you can claim compensation of 250€ for a distance of less than or equal to 1500 km.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 2 hour before of scheduled departure time and arrival time was 3 hours after the scheduled arrival time, you can receive compensation of 200€. If the delay was of more than 4 hours and distance of your travel was from 1501 km to 3500 km, you are entitled to receive compensation of upto 400€.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 2 hour before of scheduled departure time and arrival time was 4 hours after the scheduled arrival time, you can receive compensation of 300€. If the delay was of more than 4 hours and the distance of travel was more than 3500 km, you can claim compensation upto 600 € from the airlines under EU 261/2004 rule.

Case 3: You were informed about your flight cancellation 14 days before flight departure date

  • You have the right to ask for reimbursement and you should get the full refund of your flight ticket cost within 7 days; if the new arrival time was substantial different from the scheduled flight of which you had booked your ticket.
  • You cannot claim compensation according to EU 261 Rule, if you were informed 14 days in advance.
Flight Delay Compensation Calculator
E.g., 17.08.2018

Know more on claiming reimbursement:

Say, if you traveled with Lufthansa from Berlin Tegel Airport (or anywhere else EU or non-EU country) to Madrid Barajas Airport (or anywhere else to European Country) and you arrived 3 or more hours later than the scheduled arrival time, then you are eligible to claim compensation up to 600€ under EC Regulation 261/2004.
EC Regulation 261/2004 European air passenger rights allows you to claim compensation for British Airways flights, which were delayed for 3 hours or more on arrivals. EU Air Passenger Rights can be applied to all BA flights delayed within the past 3 years. And the claiming amount can be up to 600€ depending upon the distance of your flight.
If your Thomas Cook flight was delayed, EU Air Passenger Rights (EC 261/2004 Rule) entitles you compensation up to 600€ (for delay of minimum of 3 hours). Whereas if delay was at departure airport for 2 hours or more, you are eligible for right to care and get assistance such as free food, make calls, emails, etc.
If your Thomson holiday flight from Barcelona-El Prat Airport to Orlando Sanford International Airport (USA) had been delayed for 3 hours or more; you are eligible for compensation up to a maximum of 600€ in accordance with EC Regulation 261/2004.
To claim compensation for easyjet delays all you have to do is provide us easyjet flight number, date of your journey and reason of delay or cancellations through our Compensation Calculator. EC Regulation 261/2004 entitles you to claim compensation up to a maximum of 600€ if the delay time exceeds 3 hours.
If you have travelled with Ryanair and the airline's flight was been delayed for 3 hours or more, irrespective of where you are travelling to, from an EU Member State, you can claim compensation up to a maximum of 600€, according to EU 261 Rule, depending upon the length (distance of travel) and duration of delay which should be minimum of 3 hours to claim compensation. EC Regulation also says that you should be provided with free food, allowed to make phone calls and contact through email if the flights are delayed for 2 hours or more at the departure airport..
EC Regulation 261/2004 proposed in the year 2004; passed in 2005 allows Air France airline passengers to claim compensation for Air France flights delayed by 3 hours or more. EU 261 Rule can be applicable for all the Air France passengers travelled within the past 6 years in UK, while for other EU Member States passengers can go back up to 3 years to claim. And the Air France Compensation can be up to 600€ depending upon the distance of travel.
Say, your Turkish Airlines flight from Amsterdam Airport Schiphol (AMS), Netherlands to Montréal-Pierre Elliott Trudeau International Airport (YUL), Canada had been delayed for 3 hours or more, then you can claim up to a maximum of 600€ according to the EU Air Passenger Rights (EC Regulation 261/2004). Turkish Airlines passengers can claim compensation for all the flights operating from EU countries to EU or non EU countries and from Non-EU countries to EU countries as it's EU regulated airlines. All you require will be the basic flight details of Turkish Airlines.
If you have travelled with Wizz Air and the airline's flight had been delayed by 3 hours or more at arrival, then you can claim compensation up to a maximum of 600€ in accordance with EU Regulation 261/2004. EU Rule also says that you should be provided with free of cost food, allowed to make calls and send emails if your flight is delayed for 2 hours or more to depart..
Claiming compensation for Finnair flights, delayed for 3 hours or more is an easy task, when you claim through us, as you only need to provide us is, the flight number and date of travel to check for free the compensation amount Finnair airline owes you. You can fill the claim form and sign the digital document and assign us, so we can claim on behalf of you. EC Regulation 261/2004 allows you to claim compensation up to a maximum of 600€.
EC Regulation 261/2004 allows you to claim compensation for flights that have been delayed for 3 hours or more. A maximum of 600€ can be claimed as compensation if the delay is on arrival. EU law states that the airline are supposed to provide you snacks, access to calls and emails for the flights delayed by 2 hours or more to depart.
Your flight with Iberia Airlines from Madrid – Barajas Airport (MAD), Spain to Miami International Airport (MIA), USA had been delayed for 3 hours or more, then according to the EC Regulation 261/2004, you are allowed to claim compensation up to 600€. For claiming process, all you need is the basic information of your flight.
EC Regulation 261/2004 passed in 2005 allows you to claim compensation for Vueling flights delayed beyond 3 hours. EU 261 Rule can be applied to all flights of Vueling Airlines delayed within the past 6 years. And the claiming amount can be up to 600€ depending upon the distance of travel.
EC Regulation allows you a compensation of 600€ depending upon the flight distance and the number of hours it is delayed by. EU law also says that the airlines needs to provide you free food, connectivity via calls and emails, hotel accommodation, etc. when their flight has been delayed for 2 hours or more beyond the scheduled departure time.
Claiming compensation for Sunexpress delayed or cancelled flights can be easy through us, as you only need to provide the basic information of your flight. EC Regulation 261/2004 allows you to claim compensation up to a maximum of 600€.
If you have traveled with Brussels Airlines and the airline’s flight had been delayed by 3 hours or more, then you can claim compensation up to a maximum of 600€, according to EC Regulations 261/2004. EU Law also says that you should be provided with food, allowed to make calls and contact through email if the flights are delayed for 2 hours or more then the scheduled departure time.

 

EU 261 Rule additionally entitles you to claim compensation for holiday packages

European Union Regulation (EC) No. 261/2004 provides protection for tour packages, travel packages, vacation packages and holiday packages. It applies to any or all packages purchased within the EU member states, even though the trip goes to a destination outside the European Union.

Your travel itinerary should clearly state the flight destinations, route and your transport facility. This data is binding on the tour organizer. Before the trip; trip organizer should inform you in written concerning time and locations for stopovers and flight connections.

The tour operator is solely responsible for any breach of its terms. Airlines might amend the price if it's expressed in the terms and conditions. For instance, the tour organizer shall act on the passenger's behalf against the airline to claim compensation for flight delays, cancellations or re-routed (route change) or if you were denied boarding.

Your tour organizer should ask for reimbursement and you should get the full refund of your flight ticket cost within 7 days in cash, check or electronic bank transfer. Or you must be re-routed to your final destination with the earliest flight available or as per your travel convenience; airlines should arrange a flight for you.