Flight Delay Compensation Up To 600€ Per Passenger

If your flight delays for more than 3 hours or cancelled without prior notice, then you have the right to claim compensation under EC Regulation 261/2004.

EC Regulation 261/2004 is an European Union (EU) law, and for this law to apply, you should have been departed from an EU Airport or booked with an EU Airline.

You can claim compensation up to 600€, if the delay or cancellation was caused due to airline's responsibility, and not due to any extraordinary circumstances.

Our step-by-step guide, including our free flight compensation calculator and free claim letter template (if you are willing to claim yourself), can help you to get your money back from the airlines.

Note: Even after Brexit, EU 261 Rule still applies in UK, until it completely leaves EU, i.e., by March 2019. We will keep you updated on it, but in the meantime no need to worry.

Flight Delay Compensation Rules

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Frequently Asked Questions (FAQs)

For delays of more than 3 hours, EC Regulation 261/2004 entitles you to claim compensation of up to 600€.
Flights delayed for three hours or more on arrivals, entitles you to claim compensation up to 600 Euros. Whereas if delay was at the departure airport for more then 3 hours, airlines must offer free of cost meals and refreshments, 2 telephone calls and to send emails or fax.
If you travelled from an EU airport, or with an EU airline to an EU airport, you can ask for compensation, irrespective of the citizenship. You can claim for flights back up to 6 years in UK, and back up to 3 years in Germany, France, Spain, Italy and other EU member states.
You can ask for compensation by submitting your flight details through our flight delay compensation checker tool. To know more on how to get compensation with our help, you can watch the video here
If your flight gets delayed on arrival for more than 3 hours, you're entitled to compensation of up to 600€ under EU 261 Rule. Airlines are obligated to pay financial compensation if the delay was caused due to their fault.
You can ask for refund, if your flight was delayed to depart for more than 5 hours and you haven't travelled, irrespective of the reason behind it. You should get the refund in cash, check or through bank transfer within 7 days of the cancellation of your flight ticket. While if you choose not to cancel your booking, airlines must offer you free meals and hotel accommodation if stay becomes necessary. Read Further On: Can I Seek Refund For A Delayed Flight?
You can only claim for flights delayed for at least 3 hours. Delay should be at the arrival airport and not at departure airport. Although your flight was excessively delayed, say for 3 hours 10 minutes at departure airport but arrived 2 hours 55 minutes later than the scheduled arrival time, you cannot claim compensation.
To claim compensation for delayed flights, you should have been delayed for more than three hours on arrivals, calculated beyond the scheduled arrival time. You may claim compensation of up to EUR 250 for a distance of less than or equal to 1500 km; EUR 400 for a distance of 1500 km to 3500 km and EUR 600 for a distance of more than 3500 km.
Flights often gets delayed due to heavy air traffic, bad weather, technical or mechanical issues, strike, etc. You may be entitled to compensation for delayed flights caused due to airlines fault.
EC Regulation 261/2004, EU regulatory body defines extraordinary circumstances as extreme bad weather, bird strikes, security threats, terrorism attack, political unrest, natural disasters or any other "Act Of God" which is not in control of the airline company. To understand it completely read further on Your rights to claim under extraordinary circumstances

FLIGHT DELAY COMPENSATION CALCULATOR

Am I Eligible To Claim Delayed Flight Compensation?

Airlines usually gives excuses to avoid paying the rightful dues and keep the money by saying "delay was caused due to an exceptional circumstances". So it's always better to understand your rights before claiming compensation for delayed flights.

delayed flight stranded passengers

EU Compensation Claims Eligibility

Following are the conditions when you can claim compensation:

  1. Delay should be of 3 hours or more on arrival
  2. You must have travelled within the EU Member States, or your flight should have been departed from an EU airport.
  3. If your flight was departed from Non-EU member state and arrived to an EU member state; the airline must be an EU registered airline or the airline which follows EU 261 Rule.
  4. You can go back up to 6 years that means, flights that had been delayed 6 years ago or less are claimable in UK. While for Germany, Spain, Italy, France and other EU Member States, it's valid for flights back up to 3 years.

2nd & 3rd points are illustrated using the territory chart and examples below:

Origin & Destinations EU Airline Non-EU Airline
From Inside EU To Inside EU YES YES
From Inside EU To Outside EU YES YES
From Outside EU To Inside EU YES NO
From Outside EU To Outside EU NO NO
Flight Delay Compensation Calculator
E.g., 25.02.2018


What Are Exceptional Circumstances? Can I Claim For Flight Delayed Due To Exceptional Circumstances?

Following are the exceptional circumstances when you are not eligible to receive compensation:

1. Delay caused due to an "Act of God" like earthquake, volcanic eruption, bad weather, tsunami, etc.
2. When the delay is due to crew member strike causing all the flights with other airlines to fly late.
3. Due to unseen technical problems, like a bird hitting the plane engine.
4. And when the destined country is into political unrest.

Table below clarifies when an air passenger is eligible to claim considering exceptional circumstances (extraordinary circumstances) under which usually airlines refuses compensation for flight delay or cancellation.

STRIKE ACTS OF GOD TECHNICAL PROBLEM
Extraordinary Circumstances (you cannot claim compensation) Strike is considered as an exceptional circumstances which cannot be avoided and thus you cannot claim. Volcanic eruption, Hurricane, Hailstones are Acts of God and you are not entitled for compensation. If happen on broader scale, for example closure of Airport due to technical problem.
Not an Extraordinary Circumstances (you can claim compensation) If the lateness could've been avoided and if other airlines are able to operate during the strike; there may be possibility to claim. You are eligible for compensation if it could have been avoided by the airline, for example by cleaning the runway correctly. If it could be avoided, for example by catching birds at the runway, keeping spare parts.

Note: Strike can only be considered as an extraordinary circumstance when all the flights traveling from that airport are getting affected due to it. If there is a hint that other airlines were able to operate without any issue, then you are eligible for compensation.

Flight Delay Compensation Calculator
E.g., 25.02.2018

Compensation That You Can Claim For Delayed Flights

Delayed Flights Compensation depends upon the number of hours by which the flight was delayed and the distance between departure and arrival airport. To qualify for compensation the delay must be of at least 3 hours, i.e., if the delay is for 2 hours and 55 minutes then you are not eligible to claim.

The below table will help you out to know the right compensatory amount

Arrival Delay Distance Compensation
Under 2 hours Any Distance No
2 Hours – 59 mins Any distance No
3 Hours or more <= 1500 Km 250 €
3 Hours or more 1500 ^ 3500 Km 400 €
4 Hours or more* >= 3500 Km 600 €

* we had many cases where we got compensation from 3 hours on but most recent court decisions go for 4 hours.

How To Calculate Distance & Time Of Your Delayed Flight?

The time is measured from when the flight passenger could leave the plane or the opening of the aircraft door. Some Airlines try to excuse by telling the passengers that it is the grounding time or the time the wheel of the aircraft hit the runway but this is not true. While, the distance of your travel can be measured using great circle mapper tool. You can enter the departure airport and arrival airport to know the distance.

Flight Delayed For More Than 5 Hours

If the delay is of more than 5 hours, then as per EC Regulation 261/2004 you are eligible to receive the refund of flight ticket cost within 7 days which even includes for the connecting flights (if booked under the same leg). Additionally an EU air passenger is also eligible for claiming flight compensation from the airline if they travelled and gets delayed on arrival for more than 3 hours.

Apart from the compensation the airline should provide the following services to its passengers when their flight has been delayed to depart:

1) Snacks and beverages
2) Should provide assistance to 2 phone calls and emails
3) Hotel accommodation and transport facility between the Airport and Hotel, if stay becomes necessary.
4) If the connecting flight is delayed for more than five hours, then a return ticket to the original destination from where passengers' started their journey or an alternate transport facility.

Flight Delay Compensation Calculator
E.g., 25.02.2018

FAQ's on Delayed Flights

You can claim through us with our 3 step approach (1st: Submit your claim by entering your flight number and travel date through our flight compensation calculator , proceed with filling the claim form; 2nd: Your case will be researched by our claim experts based on our comprehensive database; 3rd: If your claim is valid; your claim amount will be paid directly into your bank account.) OR you can claim yourself using our free claim letter template.
You can complain directly to the airlines by finding their contact details on their website OR You can choose us for our hassle-free claim procedure, as we do hire claim professionals for your case and get your money back from the airlines. To complain you need to fill the claim form and sign the digital contract, so we can claim on behalf of you.
EU Air Passenger Rights "EC Regulation 261/2004" states that if your flight was delayed for more than 3 hours on arrivals, you can claim compensation for the inconvenience caused to you.
You can claim back up to 6 years in United Kingdom (UK), 3 years in Germany, France, Spain and Italy. Say, if you travelled 2 years or 3 years ago and your flight was delayed for more than 3 hours, but you were unaware of your rights to claim for it, still is the time to claim from the airline. Just let us know your flight number and date you travelled and we will handle your case and pay back to your bank account directly, if airlines owes money for you. Enter Your Claim Through Our: Flight Compensation Checker Tool
To calculate compensation that you can receive from the airlines, you should keep handy your flight information such as flight number, travel date, reason of delay, passengers' information, flight departure time and flight arrival time. You can make use of our free tool to calculate EU Claims compensation that airlines owes you.
You can check your flight status at the airport. If you wish to check flight status online, you can use Flight Stats Website; they facilitate flights status tracker you just need to enter the airline name (with its IATA code) and your flight number to know the status of your flight.
EC Regulation 261/2004 entitles air passengers to receive compensation of 250/400/600 Euros from airlines for delays of more than 3 hours on arrivals. Whereas, if delay was at departure airport for more than 2 hours, airlines must offer you free of cost meals and refreshments for the reasonable waiting time, 2 telephone calls, send emails or fax. For an overnight delay or when the stay becomes necessary, airlines must offer you hotel accommodation.
If your flight travel distance was up to 1500 km you are entitled to claim 250 Euros, 400 Euros for distance between 1500 km to 3500 km and 600 Euros for distance over 3500 km. Check the amount that you can claim for your delayed flight


Am I entitled to compensation for a delayed flight?

Know If You're Entitled To Receive Delayed Flight Compensation

EC Regulation 261/2004 entitles you to claim up to 600€ for flight delays on arrivals, if the departure was

  • from an EU Airport (with European or Non-European Airline)

  • OR

  • from a Non-EU airport to an EU airport through an EU regulated airline

Case 1: Flight Arrived Later Than The Scheduled Arrival Time

i. If delay was of 3 hours or more and travel distance was 1500 km or less; you are entitled to receive up to 250€. e.g. London to Madrid, you can claim compensation up to 250€ from the respective airline.

ii. If delay was of 3 hours or more and distance was between 1501 km to 3500 km; you are entitled to receive up to 400€. e.g., Paris to Istanbul, you can claim up to 400€ from the respective airline.

iii. If delay was of 4 hours or more and distance traveled was more than 3500 km; you are entitled to receive up to 600€. e.g., Frankfurt to Beijing, you can claim up to 600€ from the airlines you had your reservation.

flight arrivals
You're entitled to receive compensation for delayed flights of more than 3 hours

Flights Compensation Based On Distance

Distance Compensation Amount
<= 1500 km 250 Euro
1500 km to 3500 400 Euro
>= 3500 km 600 Euro*

*if your flight was departed from an EU airport and arrived 3 hours later at the airport outside the EU, you are eligible to receive 600 Euros from the airline you travelled.

FLIGHT DELAY COMPENSATION CALCULATOR

Case 2: Flight Departure Delayed Than The Scheduled Departure Time

i. If delay is of 2 hours or more and distance of your travel is 1500 km or less,
      OR
ii. If delay is of 3 hours or more and distance of your travel is from 1501 km to 3500 km (intra-community flights)
      OR
iii. If delay is of 4 hours or more and the distance of travel is more than 3500 km
Airlines must offer air passengers free of cost meals and refreshments for the reasonable waiting time, 2 telephone calls, send emails or fax.

iv. For the flights delayed more than 5 hours
Airlines must offer reimbursement of full ticket cost within 7 days if you wish not to travel. If you had connections between flights, you can claim reimbursement for the part of your journey not covered and get return flight or transport facility to your original destination.

v. If your flight is delayed for the next day or more and the stay becomes necessary
Airlines must offer you hotel accommodation, transport facility for you to take you from airport to hotel and leave you back to the airport.

How Can You Claim Compensation For Your Delayed Flight?

Usually, it's a very easy process when you claim through "Claim Flights" UK based claim firm. You just need to provide your flight details such as flight number and your date of journey through our Compensation Calculator. Further you need to provide reason behind delay and within 3 minutes you can know the amount airlines owes you. If you had any co-passengers travelled with you; you can add their personal information and digitally sign the claim form, so we can claim on behalf of you.

Claim Flights 3 Steps Claiming Process

Step 1
Input Claim

Enter Flight Number & Date to check your claim

In less than 3 minutes you will be able to input all necessary data and close the process with a digital signature.

Step 2
Let Us Work

Your case will be researched based on our comprehensive database and our claim expert will put everything in place.

We bring your claim through.

Step 3
Get Paid

Your claim amount will be paid directly into your bank account.

On request we will send you a digital .pdf invoice.

Why Choose "Claim Flights"?

Claim Flights works with "No Win No Fee" policy, which means that passengers' doesn't have to pay any fees to use flight compensation service until we settle the claim from the airlines. We have a specialized team in place who have access to all desired information required pertaining passenger's flight, and who can win it for you.

All you have to do is to provide us the flight details and assign us to claim on behalf of you. We charge less than the other claim companies and have a proven track of record of getting the reimbursement from the airlines for our customers making them really joyous. Additionally while we are in process of claiming compensation from the airline, we make sure that the customers are well aware of exact situation.

How To Know The Claimable Amount For Your Delayed Flight?

Simple, you just need to enter your flight number and date into the FLIGHT DELAY COMPENSATION CALCULATOR, and you can check for free the claimable amount from the airlines.

Flight Delay Compensation Calculator
E.g., 25.02.2018

FAQ's on Cancelled Flights

A cancel flight is if you booked for one flight number (for example BA 234) but you final aircraft has another flight number (for example BA 543). Even if the other flight number departures and arrives at the same time it is a cancel. In general, it is possible to get a compensation on delayed flights from 2 hours on but the amount might be cut by 50% on short delays. The maximum compensation is 600 Euros again for a cancelled flight.
You can use our Cancelled Flight Compensation Calculator to know the amount you can claim for your cancelled flight and fill the claim form to complain about your flight cancellations and can claim for it.
Flight is said to be cancelled, if the flight with which you had booked your ticket doesn't operate on its scheduled date and time. You can claim compensation for cancelled flights if you were not informed by the airlines before 7 days. If you were informed between 7 days to 14 days, the compensation amount gets reduced by 50%. While you cannot claim flight cancellation compensation if you were informed about your cancelled flight before 14 days. You can ask for refund of your ticket cost from the airlines for the cancelled flights.
A re-scheduled flight is a flight which was planned at a specific time, for example, to operate on 5th June 2017 and was re-scheduled to 3rd June 2017. The general rule for re-scheduled flights is that if you were informed less than 7 days before of departure of the genuine flight the airline has to pay full compensation, while they can reduce the compensation by 50% if they informed you between 7 to 14 days before and there is no compensation payment if you were informed more than 14 days before.
You are entitled to claim compensation for your cancelled flight in accordance with EC Regulation 261/2004; if you were not informed about the cancellation of your flight, 7 days prior to your flight departure date.
You can claim cancelled flight compensation from 125€ to 600€ based on the re-routed flight delay time in accordance with EC Regulation 261/2004. The general thumb of rule goes as of Delayed Flight Compensation for the cancelled flights which were not intimated 7 days before flight cancellations. While the compensation amount can be reduced up to 50%, if you were intimated about your flight cancellations between 7 to 14 days of your flight date.

How To Claim Compensation For Cancelled Flight?

Know If You Can Claim Cancelled Flights Compensation

If you had your flight from an EU Airport (with any airlines European or Non-European) or from a Non-EU airport to EU airport through an EU regulated airline, then you are eligible to claim compensation for flight cancellations up to 600 € in accordance with EC Regulation 261/2004.

Case 1: You were informed about your flight cancellation less than 7 days prior to your flight departure date

  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 1 hour before of scheduled departure time and arrival time was 2 hours later the scheduled arrival time, you can receive compensation of 125€ for a distance of less than or equal to 1500 km. If the delay was for more than 2 hours, you can claim compensation of 250€.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 1 hour before of scheduled departure time and arrival time was 3 hours later the scheduled arrival time, you can receive compensation of 200€ for distance between 1501 km to 3500 km. If the delay was for more than 3 hours, you are entitled to receive compensation of up to 400€.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 1 hour before of scheduled departure time and arrival time was 4 hours later the scheduled arrival time, you can receive compensation of 300€ for the distance more than 3500 km. If the delay was for more than 4 hours, you can claim compensation up to 600 € from the airlines under EU 261/2004 Rule.

You can check yourself the distance of your flight route using the great circle mapper distance calculator.

Case 2: You were informed about your flight cancellation between 7 to 14 days prior to your flight departure date.

  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 2 hours before of scheduled departure time and arrival time was 2 hours after the scheduled arrival time, you can receive compensation of 125€. If the delay was of more than 4 hours, you can claim compensation of 250€ for a distance of less than or equal to 1500 km.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 2 hour before of scheduled departure time and arrival time was 3 hours after the scheduled arrival time, you can receive compensation of 200€. If the delay was of more than 4 hours and distance of your travel was from 1501 km to 3500 km, you are entitled to receive compensation of upto 400€.
  • If your flight was cancelled and you were offered re-routing and departure of re-routed flight was 2 hour before of scheduled departure time and arrival time was 4 hours after the scheduled arrival time, you can receive compensation of 300€. If the delay was of more than 4 hours and the distance of travel was more than 3500 km, you can claim compensation upto 600 € from the airlines under EU 261/2004 rule.

Case 3: You were informed about your flight cancellation 14 days before flight departure date

  • You have the right to ask for reimbursement and you should get the full refund of your flight ticket cost within 7 days; if the new arrival time was substantial different from the scheduled flight of which you had booked your ticket.
  • You cannot claim compensation according to EC 261/2004 Rule, if you were informed 14 days in advance.
Flight Delay Compensation Calculator
E.g., 25.02.2018

Know more on claiming for flight delays:

Say, if you traveled with Lufthansa from Berlin Tegel Airport (or anywhere else EU or non-EU country) to Madrid Barajas Airport (or anywhere else to European Country) and your flight was delayed on arrival by 3 hours or more, then you are eligible to claim compensation under EC Regulation 261/2004. EU 261 Rule allows you to claim compensation up to 600€ from Lufthansa Airlines.
EC Regulation 261/2004 European air passenger rights allows you to claim compensation for British Airways flights, which are delayed for 3 hours or more on arrivals. EU Air Passenger Rights can be applied to all BA flights delayed within the past 3 years. And the claiming amount can be up to 600€ depending upon the distance of your flight. You can claim through us, by filling the claim form.
If your Thomas Cook flight was delayed, EU Air Passenger Rights (EC 261/2004 Rule) entitles you compensation up to 600€ for your delayed or cancelled flight (delay time must be minimum of 3 hours), even though if your flight delays for 2 hours at departure airport you are eligible to get assistance such as food, make calls, emails, etc.
If your Thomson holiday flight from Barcelona-El Prat Airport to Orlando Sanford International Airport (USA) had been delayed for 3 hours or more; you are eligible for compensation up to a maximum of 600€ in accordance with EC Regulation 261/2004.
To claim compensation for easyjet delays all you have to do is provide us easyjet flight number, date of your journey and reason of delay or cancellations through our Compensation Calculator. EC Regulation 261/2004 entitles you to claim compensation up to a maximum of 600€ if the delay time exceeds 3 hours.
If you have travelled with RyanAir and the airline's flight had been delayed by 3 hours or more irrespective of where you are travelling to from an EU Member State, you can claim compensation up to a maximum of 600€, according to EU 261 Rule depending upon the length (distance of travel) and duration of delay which should be minimum of 3 hours to claim compensation for flight delays or cancellations. EC Regulation also says that you should be provided with free food, allowed to make phone calls and contact through email if the flights are delayed for 2 hours or more at the departure airport..
EC Regulation 261/2004 proposed in the year 2004; passed in 2005 allows Air France airline passengers to claim compensation for Air France flights delayed by 3 hours or more. EU 261 Rule can be applicable for all the Air France passengers travelled within the past 6 years in UK, while for other EU Member States passengers can go back up to 3 years to claim. And the Air France Compensation can be up to 600€ depending upon the distance of travel.
Say, your Turkish Airlines flight from Amsterdam Airport Schiphol (AMS), Netherlands to Montréal-Pierre Elliott Trudeau International Airport (YUL), Canada had been delayed for 3 hours or more, then you can claim up to a maximum of 600€ according to the EU Air Passenger Rights (EC Regulation 261/2004). Turkish Airlines passengers can claim compensation for all the flights operating from EU countries to EU or non EU countries and from Non-EU countries to EU countries as it's EU regulated airlines. All you require will be the basic flight details of Turkish Airlines.
EC Regulation 261 of 2004 allows you a compensation of 600€ depending upon the distance of journey and number of hours Air Berlin flight delays on arrival (delay time must of 3 hours or more). EU 261 Rule also states that the airline needs to provide the air passengers free food, connectivity via calls and emails, hotel accommodation (if stay becomes necessary), etc. when their flight is scheduled to depart 2 hours later than the scheduled departure time in an EU Member State. .
If you have travelled with Wizz Air and the airline’s flight had been delayed by 3 hours or more at arrival, then you can claim compensation up to a maximum of 600€ in accordance with EU Regulation 261/2004. EU Rule also says that you should be provided with free of cost food, allowed to make calls and send emails if your flight is delayed for 2 hours or more to depart..
Claiming compensation for Finnair flight delays of 3 hours or more is an easy task when you claim through us, as you only need to provide us is the flight number and date of travel to check for free the compensation amount Finnair airline owes for you. You can fill the claim form and sign the digital document and assign us, so we can claim on behalf of you from Finnair Airline. EC Regulation 261/2004 allows you to claim compensation up to a maximum of 600€.
EC Regulation 261/2004 allows you to claim compensation for flights that have been delayed for 3 hours or more. A maximum of 600€ can be claimed as compensation if the delay is on arrival. EU law states that the airline are supposed to provide you snacks, access to calls and emails for the flights delayed by 2 hours or more to depart.
Your flight with Iberia Airlines from Madrid – Barajas Airport (MAD), Spain to Miami International Airport (MIA), USA had been delayed for 3 hours or more, then according to the EC Regulation 261/2004, you are allowed to claim compensation up to 600€. For claiming process, all you need is the basic information of your flight.
EC Regulation 261/2004 passed in 2005 allows you to claim compensation for Vueling flights delayed beyond 3 hours. EU 261 Rule can be applied to all flights of Vueling Airlines delayed within the past 6 years. And the claiming amount can be up to 600€ depending upon the distance of travel.
EC Regulation allows you a compensation of 600€ depending upon the flight distance and the number of hours it is delayed by. EU law also says that the airlines needs to provide you free food, connectivity via calls and emails, hotel accommodation, etc. when their flight has been delayed for 2 hours or more beyond the scheduled departure time.
Claiming compensation for SunExpress flight delays of 3 hours or more is easy, as you only need to provide the basic information of your flight. EC Regulation 261/2004 allows you to claim compensation up to a maximum of 600€.
EC Regulation 261/2004 allows you to claim compensation up to a maximum of 600€ for flights that have been delayed for 3 hours or more. EU Law also allows makes sure that the airline provides you with necessary things such as food, drinks, hotel accommodation, etc. when required for flights delayed at departure. If the airlines don't do so, you can always claim for the same.
If you have traveled with Brussels Airlines and the airline’s flight had been delayed by 3 hours or more, then you can claim compensation up to a maximum of 600€, according to EC Regulations 261/2004. EU Law also says that you should be provided with food, allowed to make calls and contact through email if the flights are delayed for 2 hours or more then the scheduled departure time.

 

EU 261 Rule additionally entitles you to claim compensation for holiday packages

European Union Regulation (EC) No. 261/2004 provides protection for tour packages, travel packages, vacation packages and holiday packages. It applies to any or all packages purchased within the EU member states, even though the trip goes to a destination outside the European Union.

Your travel itinerary should clearly state the flight destinations, route and your transport facility. This data is binding on the tour organizer. Before the trip; trip organizer should inform you in written concerning time and locations for stopovers and flight connections.

The tour operator is solely responsible for any breach of its terms. Airlines might amend the price if it's expressed in the terms and conditions. For instance, the tour organizer shall act on the passenger's behalf against the airline to claim compensation for flight delays, cancellations or re-routed (route change) or if you were denied boarding.

Your tour organizer should ask for reimbursement and you should get the full refund of your flight ticket cost within 7 days in cash, check or electronic bank transfer. Or you must be re-routed to your final destination with the earliest flight available or as per your travel convenience; airlines should arrange a flight for you.