Flight delay Compensation calculator
You could receive up to 600 € per person. Claim your rights and check your itinerary for free here
E.g., 21.06.2019

Thomas Cook Delayed / Cancelled Flight Compensation

If your Thomas Cook flight was been delayed for more than 3 hours on arrivals or cancelled without prior notice of at least 14 days, you have the right to ask compensation up to 600€ from Thomas Cook Airlines, as per EC Regulation 261/2004.

EC Regulation 261/2004 entitles EU air passengers to claim financial compensation up to 600€, for flight delays of 3 hours or more, flight cancellations without prior notice of 7 to 14 days or denied boarding due to overbooking.

Passengers can also demand refund from airlines, if they miss their connecting flights due to first flight delays or airport delays or for any technical or mechanical issues that could have been easily solved by the airlines.

In case, if your Thomas Cook flight happened to be delayed or cancelled, you can check how much compensation amount you are entitled to claim with our Flight Compensation Checker.

Our claiming process is really easy, as you only need to provide us your Thomas Cook Airlines flight number, flight date, reason of delay or cancellation and your contact details to submit the claim against Thomas Cook Airlines.

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Thomas Cook Airlines is a British airline with its head office located at Manchester, having main bases at Manchester and London Gatwick Airport. Thomas Cook Airline was established on 31st March 2003. Its IATA code is "MT" and ICAO code is "TCX". Thomas Cook Airline is a subsidiary airline of Travel Company named Thomas Cook Group, which formed after the merger of "My Travel Group PLC" and "Thomas Cook AG".

Before the rebranding of the airline as Thomas Cook Airlines UK, the airline used to operate as JMC and started operating since 1st September 1999, formed by merging Flying Colours and Caledonian Airways.

TCX Airlines recently updated their website from flythomascook.com to thomascookairlines.com. Condor, Thomas Cook Airlines Belgium and Thomas Cook Airlines Scandinavia are the sister companies of Thomas Cook Airlines UK. All these airlines have a joint fleet management to serve Europe, North America, Asia, Africa and the Caribbean.

Thomas Cook Airlines Fleet Size and Flight Destinations

Thomas Cook Airlines, UK has 33 aircrafts under its name, which includes 1 Airbus A320-200, 21 Airbus A321-200, 7 Airbus A330-200 and 4 Boeing 757. Using these aircrafts the airline travels to most of its destinations.

Main bases of Thomas Cook Airlines are at Manchester and London Gatwick from where they connected all the leisure destinations. Its other bases are at Belfast, Birmingham, Bristol, Cardiff, East Midlands, Glasgow, London Stansted and Newcastle Upon Tyne. The airline is connected to many destinations across Europe, Asia, Africa, the Caribbean's and The North America.

Thomas Cook Airlines Flight Destinations

Sr.No. Country City /Cities
1 United Kingdom Belfast, Birmingham, Bristol, Cardiff, East Midlands, Edinburgh, Glasgow, London, Manchester, Newcastle upon Tyne
2 Spain Alicante, Arrecife, Fuerteventura, Gran Canaria, Palma de Mallorca, Tenerife
3 Cuba Cayo Coco, Holguín, Varadero
4 United States Las Vegas, New York City
5 Turkey Antalya, Dalaman
6 Dominican Republic Punta Cana
7 South Africa Cape Town
8 Egypt Hurghada
9 Mexico Cancún
10 Malta Malta
11 Portugal Faro

Seasonal Destinations of Thomas Cook Airlines

Sr.No. Country City /Cities
1 Greece Cephalonia, Corfu, Heraklion, Kalamata, Kavala, Kos, Preveza, Rhodes, Santorini, Skiathos, Zakynthos
2 United States Boston, Los Angeles, Miami, San Francisco
3 Spain Almeria, Ibiza, Lleida, Málaga, Menorca
4 Tunisia Djerba, Enfidha, Monastir
5 Italy Genoa, Naples, Venice
6 Cyprus Larnaca, Paphos
7 Egypt Sharm el-Sheikh
8 United Kingdom Exeter, Norwich
9 Cape Verde Boa Vista, Sal
10 Barbados Christ Church
11 Turkey Bodrum, Izmir
12 St Lucia Vieux Fort
13 Antigua and Barbuda St John's
14 Austria Innsbruck
15 Bulgaria Burgas
16 Gambia Banjul
17 Switzerland Geneva
18 Bulgaria Sofia
19 India Goa

Thomas Cook Airlines Services And Awards

Thomas Cook Airline has teamed up with Chef James Martin to offer a wide range of delicious and quality food at over 36,000 feet. For people who love to be on diet there are options to ask for Ricotta Tortellini and bolognaise and Goujons.

In terms of Inflight services, there are screens fitted on the ceiling and behind the seats with earphones providing passengers access to unlimited movies and songs depending upon the kind of flight they are travelling in.

Thomas Cook Airlines on-board services in short-haul flights includes, drinks and snacks, in-flight meals and in-flight entertainment.

Thomas Cook online check in service opens 24 hours before the departure of your flight and closes just before 2 hours flight departure by using this service passengers can avoid long airport check in queues.

Long haul flight services are divided into Economy and Premium Economy class. In Economy class, passengers can purchase drinks and food on-board. In A330-200 aircraft, On demand personal seat-back entertainment also available.

New Premium Economy service is offered for departures from Belfast and Manchester, which features, priority check-in & boarding, fast track security, complimentary drinks, meals and snacks, newspapers, extra luggage or baggage allowance, and many more.

If you wish to cancel your Thomas Cook flight reservation, you can directly contact them through their Website https://www.thomascookairlines.com/, social networking sites, customer service telephone number (01733 224 330) or email. According to Thomas Cook cancellation policy, they tends to answer and help out as much as they can

Thomas Cook Airlines Reviews And Awards

SkyTrax has rated Thomas Cook Airlines, 5 out of 10 stars in terms of quality of services and performance, based upon more than 580 customer. Thomas Cook Airlines, UK has received 3 stars out of 5 for in-flight services like food and beverages, staff service, seat comfort and value for money and 2 stars out of 5 for in-flight entertainment.

Thomas Cook Airlines has won "World's Leading Charter Airline" and "Europe's Leading Charter Airline" awards in consecutively 3 years, 2017, 2016 and 2015; "Europe's Leading Tour Operator" Award in 2014, "World's Leading Tour Operator Website 2013" Award in 2013, and "Europe's Leading Tour Operator 2013" Award provided by "World Travel Award".

Thomas Cook Airlines Flight Delays / Cancellation / Denied Boarding Problems

Thomas Cook Airlines is bounded by EU Regulation 261/2004, which lays down compensation norms to be followed by the airline company in case of flight delays, cancellations or denied boarding incidents.

So if you flew with Thomas Cook Airline and your flight was delayed for more than 3 hours or
If your reserved Thomas Cook holiday flight was cancelled or you were denied boarding due to oversold flight seats, you can claim compensation up to 600€.

Apart from compensation, you are also entitled to "right to care" facilities, if your flight was delayed at departure airport for 2 hours or more, then you should get assistance from the airlines which involves vouchers or coupons for free food and drinks, access to 2 phone calls and emails.

Airlines should also provide hotel accommodation if there is an overnight flight delay. You can ask for this assistance to any of the airlines' staff.

EC Regulation 261/2004 - EU Air Passenger Rights

EC Regulation 261/2004 (dated 17 February 2005) applies to air passengers departing from any EU airport, or from a non-EU airport with an EU airline to an EU destination.
Passengers must note that flight compensation is subject to certain conditions and exceptions.

There will be no compensation for a delay or cancellation caused by an extraordinary circumstance, under which such delay or cancellation becomes uncontrollable. An example of such situations includes pilot strikes, bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 km or more; delay of 3 hours or more in intra-community flight of 1500 km or more; and delay of 3 hours in case of flight under 1500 km, the passenger is entitled to claim compensation under EU norms as set by the regulation.

If you travelled with Thomas Cook Airlines and your scheduled flight was delayed or your booked flight has been cancelled without any prior notice or for reasons which could have been easily avoided by the airline, then according to regulation (EC) No. 261/2004, you can claim compensation up to 600€.

This takes into account the distance of travel and delay duration which should be more than 3 hours.

Within EU,

  • If you travel up to 1,500 km or less then you can claim up to €250
  • And over 1,500 km you can claim up to €400

Between EU Airport and Non-EU Airport

  • If you travel up to 1,500 km or less then you can claim up to €250
  • If you travel more than 3500 km and flight delays between 3-4 hours then you can claim up to €300
  • And if the distance is more than 3500 km and flight delays more than 4 hours then you can claim up to €600
Delayed Flight Distance Based Claim Amount

Note: If you are travelling to a Non-European country from a Non-European country by a European Flight, EU 261 Rule won't apply to you. It is only applied in case of EU based flights travelling within Europe or to or from an EU Member State.

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European Regulation, it applies to EU airspace. You do not have to be an EU citizen to claim flight compensation. This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Origin and Destination EU Airline Non-EU Airline
From Inside EU To Inside EU YES YES
From Inside EU To Outside EU YES YES
From Outside EU To Inside EU YES NO
From Outside EU To Outside EU NO NO

When Can I Ask Compensation From Thomas Cook Airlines?

If you are Thomas Cook flight passenger and your flight has been delayed by over 3 hours or your international flight has been cancelled, then you can claim money back from the airline.

The airline is liable to pay a refund if you were denied boarding due to overbooking or if you miss the connecting flight due to a current flight delay. Flight cancellation and postponed flights are other possible reasons to claim compensation.

If you wondering whether you can get compensation or not, then Claim Flights is the right address for you.

We file your case in accordance with the EU passenger rights regulation, according to which, you are eligible to claim a refund from the airlines if your flight has been delayed, cancelled or denied boarding.

A team of claim professionals in Claim Flights can help you to file your case against airline. All you need to do is provide us with your flight number and flight date.

Our flight compensation calculator helps you to calculate the amount you are entitled to claim from the airline. Don’t delay and claim your delayed flight refund today.

Easiest Way To Claim Compensation Through Us - Claim Flights

Many times, passengers are not aware of EU air passenger rights and claim very less amount as compared to what they are entitled to. Claim Flights helps passengers to know their rights and file their compensation claims with the airlines.

We care of all the air passengers and have number or resources that can help facilitate compensation claims.

Our flight compensation calculator is a free online tool available on our website. Anyone can use it to know the compensation amount that can be claim from Thomas Cook Airlines for flight delays or cancellations

You can check your flight status with the help of the flight tracker. The information received from which can be used to file the case against the airline. You just need to provide little information about your flights, i.e., flight number, flight date (also available on your boarding pass or flight itinerary) and reason of flight delay or cancellation. You may need to enter further details about yourself & co-passengers for whom you would like to claim the compensation from the airlines.

We have an in-house legal counsel and legal experts are also available for online chat with passengers who want help and advice regarding claims.

Claim Flights – No Win No Fee Policy

If you want to travel by Thomas Cook Airlines, you may be rest assured in case of delayed or cancelled flights; your interests will be protected. Thanks to the EC Regulation 261/2004, passengers need not worry as flight delay or cancellation compensation claim norms are in place. With the help of Thomas Cook compensation policy in accordance with EC Regulations passengers are eligible to claim compensation for the inconvenience caused to them.

Our team facilitates the passenger to file a claim on his own. In case passengers are not able to claim compensation from the airlines, Claim Flights can helps the air passengers to file the claim cases, for which very low commission fee is charged, but only if the claim is successful i.e., on a No Win No Fee basis. Claim Flights simplify the claim process what is otherwise a daunting task for a passenger.

Watch Video -To Know How to Claim Compensation?

Claim Flights claiming process is very easy to use and to provide us the desired information doesn't take more than 3 minutes of your precious time. We have access to a lot of information on flight delay and cancellation to claim flight compensation for your delayed or cancelled.

What Our Customers Rated Us


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Claim Flights helped many airlines passengers for their compensation claims and they are happy with us. See what our customers rated us: 9.6 from 10 star based on 400 Reviews..



Didn't have to lift a finger as my claim was executed successfully. I found ClaimFlights to be very responsive and easy to work with.


Thanks for claiming our flights.

Terry S.

Thanks a lot, we got nowhere ourselves. We are glad that Claim Flights brought it through.(Ralf and Halya W.) (G)

Ralf and Halya W

Claiming the delays was on my schedule since many months. I could enter the claims for me and my family in less than 3 minutes. (Mathilde B.)

Mathilde B.

Totally satisfied ... got my money in 3 weeks. (Igor B.)

Igor B

Good communication, good service and a nice result. Lufthansa didn't even contest it, just paid up. Another happy customer!

A happy customer

My flight claim was filed and completed in a timely manner. Everyone I chatted with was professional and pleasant to work with. Thank You.

Speed work

Very pleased with the professionalism and informative communication I received throughout. Have already recommended this service to friends and won't hesitate to do so in the future.

Super service

Thank you ClaimFlights, I will use their service in the future if anything with flight delays/cancellations will happen.

Just say thanks

Very proffesional service, I got money very quickly to my account.
I had to sign some documents and was little worried about it, but I shouldn't.

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I'm very satisified with the way ClaimFlights handled my case.


I received refund for a great delay (22hours). ClaimFlights is a great company and made a great job for me!!!
I thank them very much - I would recommend this company.

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something, I just did not know how. Claim Flights did a thoroughly professional job. I juI knew I could get st sit back and let them do everything. (Thomas and Tanja S.)

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Claim Yourself Delayed Flight Compensation

You can use our free claim letter template to write the letter to airline to claim compensation for your Thomas Cook cancelled, delayed or overbooked flight in accordance with EU Regulation 261/2004.

Thomas Cook airlines do not always answer for flight delay claim letters from customers. Therefore, if you want to ensure that you get your money back you can use our service.

Ultimate Guide On

Calculate the Amount Airlines Owes You

Passengers are often unaware of the regulation and end up claiming a very futile amount compared to what they are entitled to claim.

At Claim Flights the exact compensation can be calculated with the help of the compensation calculator. You can check for free the amount Thomas Cook airlines owe for you with our flight delay compensation calculator.

You can claim from Thomas Cook with our assistance by filling the compensation claim form. You may need to enter further details about yourself & co-passengers for whom you would like to claim the flight compensation from the Thomas Cook airlines.

Our claim expert team can file the claim on behalf of you and pursue it with the airlines. Air passengers are charged only in case they gets the compensation from the airline. You can compare claimable compensation amount provided by us against other claim companies. Claim Flights takes up your case on a no win no fee basis and makes sure that you get right amount in time.

Flight Delay Compensation Calculator
You could receive up to 600€ per person. Claim your rights and check your itinerary for free here.
E.g., 21.06.2019
Choose Your Choice To Claim For Your Delayed Flight
3 different ways to claim for your delayed or cancelled or overbooked flight


Fee from £25 to £455 + hearing fee of £25 to £335

Risk of loosing money if you loose the case

Some hours of your time is spend

Result unknown

Claim Flights

No cost risk, only pay if we win

Additional databases and legal evidence

Just 2 minutes of your time spent

Experts with high success rate


Do It Yourself

Outcome unclear, most airlines ignore customer claims

Takes hours of your time

Low cost risk, but might end up in court anyhow

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