Flight delay Compensation calculator
You could receive up to 600 € per person. Claim your rights and check your itinerary for free here
E.g., 21.10.2019

Air China Airline (CA) Compensation

Air China

Formed in 1988, Air China operates both domestic and international flights and has its headquarters at Beijing. The airline was formed after the Govt. Of China decided to split the then aviation administration (CAAC) into 6 different airlines depending upon their region. Air China inherited all the codes that CAAC had operated with. The subsidiaries of the airline include Air China Cargo, Shenzhen Airlines, Shandong Airlines, Air Macau, Dalian Airlines, and Beijing Capital Airlines. None of these airlines are wholly owned by Air China airline. Air China Cargo is jointly owned by Air China (51%), Beijing Capital International (24%), and CITIC Pacific (25%) and operates freight services on behalf of Air China. Shenzhen Airlines operates both domestic and international airlines and is partly owned by Air China (51%). Shenzhen Airlines is headquartered at Guangdong and also has subsidiaries named Henan Airlines and Kunming Airlines, which are partly owned by Shenzhen Airlines.

Shandong Airlines is headquartered at Shandong and operates mostly domestic flights along with few international ones. Air Macau is the national carrier of its country and its 57% stake is under Air China. Air Macau mostly operates flights domestically with few flights connecting to the mainland of China. Dalian Airlines is based at Liaoning, China and Air China owns 80 % of their stake. It usually operates both freight as well as schedule flight services for passengers. In Beijing Capital Airlines, Air China has just a few shares and is mostly operated by its parent company named Hainan Airlines.

(How To Claim Flight Delay / Cancellation Compensation). This video will demonstrate you on: How To Claim Compensation for Delayed or Cancelled Flights.

Air China Destinations and Fleet Size

The airline has over 500 aircraft including the fleets of its subsidiaries. Excluding the fleets from its subsidiaries, the airline has 359 airlines which include Airbus A319-100s, Airbus A320-200s, Airbus A321-200s, Airbus A330-300s, Boeing 737-700s, Boeing 737-800s, Boeing 747-400s, Boeing 747-81s, Boeing 777-200s, and Boeing 777-300ERs. The average age of all these airlines is about 7 years approximately. Using these aircrafts the airline is connected to over 32 countries and regions with over 155 destinations. As Air China also happens to be the member of Star Alliance, it has access to over 1,200 destinations across 193 countries. The famous destinations to which Air China connects to within Europe are as follows: Athens, Barcelona, Budapest, Chita, Minsk, Paris, Frankfurt, Munich, Athens, Rome, Milan, Astana, Moscow, Madrid, Stockholm, Vienna, Geneva, and London. The countries to which the airline connects to outside Europe are: Australia, Brazil, Cambodia, Canada, Ethiopia, Hong-Kong, India, Indonesia, Japan, Macao, Malaysia, Mongolia, Myanmar, Nepal, New Zealand, Pakistan, Philippines, Singapore, South Africa, South Korea, SriLanka, Taiwan, Thailand, UAE, USA, and Vietnam.

Air China Partners

The airline has the codeshare agreement with most of the A-listed airline group around the world which enables them to use their number on flights belonging to the other airlines, hence allowing its passengers to board and travel to their destinations using the same ticket. The agreement term is bidirectional and other airlines can also use number Air China’s flight as their own. The airlines with whom Air China has agreement with are as follows: Air New Zealand, Air Canada, Air Macau, Air Serbia, Asiana Airlines, Cathay Pacific, Austrian Airlines, Egypt Air, El Al, Finnair, Hawaiian Airlines, LOT Polish , Lufthansa, Singapore Airlines, Scandinavian Airlines, Swiss International Airlines, Turkish Airlines, TAP Portugal, United Airlines, and Virgin Atlantic.

Air China Services and Reviews

Air China works under the policies of four ‘C’s which include Choice, Comfort, Convenience and Creditability. Like many, another airline group Air China has Business Class, First Class, and Economy Class and depending upon the tickets booked the passengers have special allowance under the respective classes in which they have booked their tickets. The airline does provide in-flight entertainment services and also meals and refreshments. For passengers who have been traveling a lot with the airlines, Air China has the frequent flyer program named "PhoenixMiles" which enables the passengers to collect points and can be redeemed on any of the airlines who are members of the Star Alliance. The airline also has a strong presence over the social networking sites enabling them to connect them with their passengers.

Air China has been given a 3-star rating out of 5 by Skytrax, a leading airline rating body. These ratings are based on customer services, in-flight services, seat comfort, value for money and food & beverages. The passengers are always encouraged to connect to the airline through social networking sites as well as through their board line numbers and email services.

Air China Flight Statistics

From the information available through various flight tracking sites, it has come to notice that Air China flights have been known to be delayed, cancelled and diverted on many occasions. Most of the time they had been due to the weather conditions, but apart from that, there had been delays and cancellation which the airline could have averted. So as a passenger if you had been travelling with the airline from Europe to any other locations or for that matter had been travelling to Europe from China or some other location and if your flight happened to be delayed or cancelled without any genuine reasons, then according to the EC 261/2004 a passenger can claim compensation up to €600 when they are travelling for more than 1500 Kms and the time delayed by is more than 3 hours. This law is only applied

  • - if a passenger is travelling to Europe from any other location using the airline services
  • - if travelling within Europe using the airline services
  • - if travelling from Europe to any other country using the airline services

In such cases, you are allowed to contact the airline officials directly and ask them for compensation through helpline numbers or through emails or through the social networking sites.

What if Air China doesn’t compensate you for the delay or cancellations?

In cases where the airline Air China doesn’t help the passenger with the compensation claim, then passengers can always contact us (Claim Flights) who specialize in getting compensation from the airlines for the flight delays and cancellations and if denied boarding due to overbooked flights. We have a special team in place who have access to all the information regarding the flights of Air China which helps us strengthen our case against the airline.

To know how much compensation you can ask for, use our free flight compensation checker. To claim compensation, all you have to do is provide us with the basic details such as your flight number, date and seat number and rest of the work will be done by our members.

What Our Customers Rated Us


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Claim Flights helped many airlines passengers for their compensation claims and they are happy with us. See what our customers rated us: 9.6 from 10 star based on 436 Reviews..



Didn't have to lift a finger as my claim was executed successfully. I found ClaimFlights to be very responsive and easy to work with.


Thanks for claiming our flights.

Terry S.

Thanks a lot, we got nowhere ourselves. We are glad that Claim Flights brought it through.(Ralf and Halya W.) (G)

Ralf and Halya W

Claiming the delays was on my schedule since many months. I could enter the claims for me and my family in less than 3 minutes. (Mathilde B.)

Mathilde B.

Totally satisfied ... got my money in 3 weeks. (Igor B.)

Igor B

Good communication, good service and a nice result. Lufthansa didn't even contest it, just paid up. Another happy customer!

A happy customer

My flight claim was filed and completed in a timely manner. Everyone I chatted with was professional and pleasant to work with. Thank You.

Speed work

Very pleased with the professionalism and informative communication I received throughout. Have already recommended this service to friends and won't hesitate to do so in the future.

Super service

Thank you ClaimFlights, I will use their service in the future if anything with flight delays/cancellations will happen.

Just say thanks

Very proffesional service, I got money very quickly to my account.
I had to sign some documents and was little worried about it, but I shouldn't.

Top result

I'm very satisified with the way ClaimFlights handled my case.


I received refund for a great delay (22hours). ClaimFlights is a great company and made a great job for me!!!
I thank them very much - I would recommend this company.

Petra A.

something, I just did not know how. Claim Flights did a thoroughly professional job. I juI knew I could get st sit back and let them do everything. (Thomas and Tanja S.)

Thomas and Tanja

I am totally satisfied. Outstanding work.

Carla S.


Flight Delay Compensation Calculator
You could receive up to 600€ per person. Claim your rights and check your itinerary for free here.
E.g., 21.10.2019
Choose Your Choice To Claim For Your Delayed Flight
3 different ways to claim for your delayed or cancelled or overbooked flight


Fee from £25 to £455 + hearing fee of £25 to £335

Risk of loosing money if you loose the case

Some hours of your time is spend

Result unknown

Claim Flights

No cost risk, only pay if we win

Additional databases and legal evidence

Just 2 minutes of your time spent

Experts with high success rate


Do It Yourself

Outcome unclear, most airlines ignore customer claims

Takes hours of your time

Low cost risk, but might end up in court anyhow

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